Shipping policy

Thank you for shopping with Nicholas Trading Co Ltd. We are committed to delivering your pet products accurately, in good condition, and within a reasonable timeframe to ensure your beloved pets can enjoy their new items as soon as possible.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation. In case of high order volume, processing times may be extended, and we will promptly notify you if there are any significant delays that may affect your delivery schedule.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be automatically calculated and displayed at the checkout page based on your shipping address and the weight of your pet products. Estimated delivery time for Standard Shipping is 15 business days. Please note that delivery times are only estimates and may vary due to carrier delays, customs clearance (for international orders), weather conditions, or logistical constraints.

3. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become available within 24-48 hours after the shipment is dispatched, allowing you to monitor the progress of your package at any time.

4. Incorrect Address Disclaimer
Please double-check and ensure your shipping address is accurate and complete when placing your order. Nicholas Trading Co Ltd is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address issue, additional reshipping fees may apply.

5. Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date to initiate an investigation. If your pet products arrive damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and their packaging. We will review your case promptly and work to resolve the issue (such as replacement or refund) as quickly as possible.

6. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an international order.

7. Contact Information
If you have any questions, concerns, or need assistance regarding this Shipping Policy, please feel free to contact us:
Trade name: nicholas Trading Co Ltd
Email: support@nicholasfurcare.shop
Physical address: 29 Genesee St. Apt 214, Greene NY 13778, United States